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Site Outage (9/21 - 9/24)

Posted: Sun Sep 24, 2017 1:51 pm
by Lightfoot
Well...

Seems the old adage that you shouldn't put all your eggs in one basket holds true.

:roll:

Long story short: Our "friends" at Site5 have decided that since *THEY* let one of the e-mail accounts associated with INTERSTATE76.COM get compromised that *THEY* would disable *ALL* site services, including my login to get to customer service.

Despite contacting them exactly 4 minutes after they e-mailed me (using alternate channels at 5:56am on Friday morning) about the issue they've proceeded to ignore me (and Megahirtz) for the last three days, leaving us dead in the water, because they are fully incompetent and can't figure out how to not blame the customer for their ineptness.

However, since PLAY and BARK are independent entities from the website and FORUMS are really the only thing you kids care about we've migrated them to our "emergency backup site" AUTO-VIGILANTE.COM.

I've set the redirect for INTERSTATE76.COM to go directly to these forums for the time being.

Hopefully this will get us back up and running (in some manner of speaking) until Site5 decides that I really can't fix their system level issues and that maybe killing an entire site because one (unused, system generated) account was compromised.

I'd say let me know if you have any problems but instead, how about you let me know when you can get the main page of the website?

:shock:

Re: Site Outage (9/22 - Current)

Posted: Sun Sep 24, 2017 2:52 pm
by GuyFawkesGaming
Good to be back online! At first I thought you got pissed off at us (me) and just decided to close the site.

Re: Site Outage (9/22 - Current)

Posted: Sun Sep 24, 2017 4:40 pm
by Lightfoot
Apparently, changing the DNS settings at the Registrar has bricked the UNC for PLAY and BARK.

Stand by.

Re: Site Outage (9/21 - 9/27)

Posted: Sun Sep 24, 2017 5:13 pm
by Lightfoot
OK...

We didn't use the magic word or proper incantation the last couple times we tried to "reason" with Site5...

Still no reply to the ticket. Still no information regarding what sort of "phishing scam" we were supposed to be running...however, *THIS* particular chat representative somehow managed to turn the site services back on...just in time for replication to take effect from NameSecure so I could change it back.

Things are going to be boogered up for a while due to the changes we made this afternoon but I think we're through the worst of it. We're back on the primary website and all the data seems to be intact.

I think there are some drinks in my future and probably a little driving.

See you on the roads.

Re: Site Outage (9/21 - 9/24)

Posted: Mon Sep 25, 2017 1:21 pm
by Wayek
Seems to be okay for the most part now